ABSTRACT - (Doctoral Thesis - UNI 2013)
The
historical process of integration of management systems in the industry shows that
there are two broad approaches that bring together the integration of various
specialized aspects of the business. On one side is the integrated approach to
management systems primarily commercial, logistical, operational, human
resources, financial and accounting that are designed to record activities and
their relationships while generating a change in the ledger accounts of the
organization through the type systems called Enterprise Resource Planning
(ERP). On the other side is the approach that consists primarily of quality
systems, safety, occupational health and environment from the merger and
integration of common components in order to exercise differentiated management
to transform the internal and external performance of organizations through the
type systems called International Standard Organization (ISO).
The
research proposes an Instrumental Model of Integrated Management System (Schwarz
Model), developed by induction an integrated model to describe the components
that make it up and then by deduction build an improved instrument model. It
makes use of the concepts of efficiency, effectiveness and Shannon entropy as
evaluation parameters including Monte Carlo simulations to complete the
evaluation of their performance in relation to existing models on the market
identified in the prior art. The results show that the proposed method has
lower entropy, better efficiency and effectiveness than existing models on the
market.
The
Schwarz instrumental model proposes a instrumental mechanism with better
effectiveness, efficiency, and lower entropy. It is free use and can be applied
to any type of organization in any scale and nature. The design model exceeds
in the parameters evaluated to models existent currently in the market.
Max Schwarz
mschwarz@bygsac.com
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